I don't accept returns, exchanges or cancellations. If items are damaged or have issues/defects, please contact me directly asap.

Shipping fees breakdown Standard shipping includes, postage rates, product insurance (in case of getting lost), packaging fees. Tracked shipping includes full tracking number, insurance, and packaging fees.

Domestic (within Canada) takes around 5-7 business days

International takes around 7-14 business days 

Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Shipment problems Feel free to contact me if you run into any problems, even though I don't accept returns or exchanges, if something serious does happen we can work it out. Items may get lost through mail on rare occassions, it happens, yet that is something I cannot control, I do include some insurance in shipment fees, so contact me to discuss further.

**Shipping Address**  IMPORTANT Please double check your shipping address, if the information is wrong and the package gets returned, you are responsible to pay the re-ship fee.

Please note that all preorder items will take longer to ship because of production time (8-10 weeks minimum). Delays might occur and mock up images might be slightly different from actual product.

Progress updates can be found through my IG: https://www.instagram.com/arisa_chibara/

A reminder that pins are handmade items. There is no such thing as a perfect pin!!

Standard Grade: Free of major defects but might exhibit minor imperfections such as:

• Tiny stray glitter specs, small flecks

• Superficial tiny bubbles in enamel or epoxy coating

• Imperfections in the metal on the sides or back of the pin

• Superficial scratches to metal surfaces

• Superficial paint drops or slight spreading into other enamel

• Slightly lower fills in minor areas

• Other imperfections that are only visible upon extremely close-up inspection and/or when light hits the pin at a specific angle

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Seconds Grade: Multiple minor and/or major defects. May exhibit any of the imperfections listed above or below

• Peeling enamel or missing enamel

• Wrong colour enamel

• Heavy scratching on enamel or metal plating

• Tarnish of metal plating

• Other unexpected problems

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Flaws differ between each pin and will be chosen at random. When you purchase a pin, you agree to accept the item AS IS according to the above grading system. 

Seconds may not come with a backing card.

Actual product colours may vary from colours shown on your monitor.

Items marked limited edition will not be restocked once sold out. They are either available for a limited time or dropped during special events/holidays!

Due to the ongoing pandemic, couriers are experiencing massive delays, so please keep this in mind when ordering, all normal shipping time frame standards do not apply because of extenuating circumstance. International orders can take over 2-3 weeks to reach destination.  Due to lock downs, and back logs shipment prep is also taking longer than normal. Thank you for being patient and understanding!

Effective July 1 2021, ALL SHIPPING to the EU/UK region will be suspended due to new VAT policies, please ONLY PURCHASE at your own risk of being charged a big percentage by your country's customs, which you will be responsible for.