FAQ & SHOP POLICIES
❤RETURN & REFUND POLICY❤
I don't accept returns, exchanges or cancellations.
If items are damaged or have issues/defects, please contact me directly asap and we can resolve the issue together!
PLEASE NOTE THAT YOU HAVE 30 DAYS TO CONTACT ME AFTER RECEIVING PRODUCT IF ISSUES DO OCCUR DUE TO PRODUCT HAVING THE POTENTIAL OF GOING OUT OF STOCK
**NOTE THAT IF REFUNDS DO OCCUR, PAYPAL FEES WILL NOT BE REFUNDED
IMPORTANT NEW EU/UK VAT POLICIES, EFFECTIVE JULY 1 2021, DUE TO THE NEW TAX SITUATION YOU WIL BE CHARGED DOUBLE THE CUSTOME VAT FEES, IF YOU ORDER AFTER SAID DATE PLEASE DO THAT AT YOUR OWN RISK, I WILL NOT BE HELD RESPONSIBLE FOR CUSTOMS.
Standard shipping includes:
product insurance (in case of getting lost)
Tracked shipping includes:
full tracking number
NOTE**SHIPMENT PREP TAKES AROUND 7-10 BUSINESS DAYS FROM ORDER BEFORE SHIPPING
**SHIPPING ESTIMATED TIME FRAME
Domestic (within Canada) takes around 5-7 business days
International takes around 7-14 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Feel free to contact me if you run into any problems, even though I don't accept returns or exchanges, if something serious does happen we can work it out. Items may get lost through mail on rare occassions, it happens, yet that is something I cannot control, I do include some insurance in shipment fees, so contact me as soon as you can to discuss further.
**Shipping Address** IMPORTANT
Please double check your shipping address, if the information is wrong and the package gets returned, you are responsible to pay the re-ship fee.
Please note that all preorder items will take longer to ship because of production time (8-10 weeks minimum). Delays might occur and mock up images might be slightly different from actual product.
Progress updates can be found through my IG: https://www.instagram.com/arisa_chibara/
❤PIN GRADING SYSTEM❤
A reminder that pins are handmade items. There is no such thing as a perfect pin!!
Standard Grade: Free of major defects but might exhibit minor imperfections such as:
Tiny stray glitter specs, small flecks
Superficial tiny bubbles in enamel or epoxy coating
Imperfections in the metal on the sides or back of the pin
Superficial scratches to metal surfaces
Superficial paint drops or slight spreading into other enamel
Slightly lower fills in minor areas
Other imperfections that are only visible upon extremely close-up inspection and/or when light hits the pin at a specific angle
Seconds Grade: Multiple minor and/or major defects. May exhibit any of the imperfections listed above or below
Peeling enamel or missing enamel
Wrong colour enamel
Heavy scratching on enamel or metal plating
Tarnish of metal plating
Other unexpected problems
Flaws differ between each pin and will be chosen at random. When you purchase a pin, you agree to accept the item AS IS according to the above grading system.
Seconds may not come with a backing card.
Actual product colours may vary from colours shown on your monitor.
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If you have any questions feel free to ask